Sharla Dugovic

211 W. Center St. │ Pleasant Grove, UT 84062 | (801) 687-1007 │ sharla_one@hotmail.com

Executive Assistant

Problem-Solving ♦ Analytical ♦ Detail-Oriented ♦ Trustworthy ♦ Organized

Civic-minded Administrative Assistant with a proven record for producing quality work within strict timelines. Strong record of public service, for which won Good Neighbor Award from Provo City. Demonstrate excellent communication, organizational, time management, and conflict resolution skills. Manage a diversity of administrative functions in a fast-paced computerized corporate environment. Excellent communicator, demonstrate strategic problem-solving abilities and familiar with Internet research, proper grammatical and punctuation usage, file management, and budget and expense tracking. Technology-savvy with ability to learn new software and in-house programs quickly. Dedicated to maintaining reputation built on quality, service, and uncompromising ethics. Exercise independent judgment, decision-making abilities, and a high level of confidentiality.

Mac OS/PC – Windows OS: MS Office, Open Office, Internet

Inventory Management * Budget Tracking  * File Management * Technology Savvy * Communications * Conflict Resolution * Writing/Punctuation  * Public Relations * Scheduling

Professional Experience

• Provided patrons with specific information on various food items, health benefits, freshness, quality, and possible uses in menus, and prepare all sales reports to supervisors and store manager.
• Innovatively increased sales of demonstrated food items by showing ease of preparation, suggesting products for party or holiday usage, and having product readily available for purchase.
• Performed all proper food handling initiatives and kept a clean and eye-appealing foodie area.

Assistant Teacher – Summit Academy – Draper, UT 2009 to Present

• As a certified teacher, planned, prepared, and taught third grade classes in math, spelling, reading, language arts, etc., and assisted the primary teacher.
• Collaborated with other teachers, graded papers, and recorded grades in student folders.
• Provided detailed communications with parents or guardians concerning students’ progress; discussed possible ways to help students improve grades and study habits.
• Delivered creative lessons plans that motivated students and focused their abilities to succeed.
• Designed hands-on activities. Helped students remember concepts using Marzano’s journaling technique, which increased student understanding through using their own words, documenting their own understanding, and drawing pictures. Class used the journals to play games, deepening their understanding.

Property Manager/Owner – Self-Employed Property Owner – Pleasant Grove, UT 2006 to Present

• Managed all facets of property rentals and tenants.
• Reviewed and processed rental applications, ran credit reports, and chose qualified renters based on credit reports, work history, and financial means.
• Oversaw all maintenance of properties, assessed possible problems, scheduled and monitored all maintenance and yard services.
• Managed all administrative functions, collected and deposited rental fees, and kept records of all tenants.
• Maintained accounting records of all money transactions and expenses, tax records, and knowledge of small claims court actions.

• Successfully increased test scores from 20% to 100% by using cooperative learning groups.
• Creatively planned, prepared, and taught 5^th grade students, assisted students with understanding of study concepts, and kept records of students’ progress.
• Informed parents of student progress and notified them of any additional requirements to enable students to succeed in the classroom.
• Graded papers and recorded all grades and behavior issues in student records.
• Used key problem-solving techniques, organizational skills, and used “looks like, sounds like” models to improve classroom management and focus students.

• Presented two Utah State Civil Nuisance Abatement Amendments to Mayor and other city officials in Provo City in 1995, encouraging the implementation of these existing laws.
• Served as neighborhood chairperson for the Franklin neighborhood.
• Contributed to police investigation and resolution of drug houses in Maeser and Franklin neighborhoods; presented nuisance ordinance prototype to Provo City Mayor and Council, ultimately seeing it through to adoption in 1999. Attended regular police meetings to discuss and solve issues.
• Served on many neighborhood committees, including Neighborhood Housing Services of Provo. Helped with new developments in the neighborhood. Attended and presented and offered solutions to issues to City Council and Board of Adjustments. Contributed in the planning and implementation of the Community Oriented Policing (COP) programs and other cleanup campaigns related to drug houses.
• Worked with Neighborhood Housing Services of Provo to implement the Neighborhood Matching Funds Program, National Night Out Against Crime, and Neighbors in Action program.

Early Career:

• Property Manager – Provo, UT.
• Ophthalmic Technician – Utah Valley Eye Center, Provo, UT.
• Ophthalmic Technician – Harvey H. Silverberg, M.D., Hollywood, CA.

Bachelor of Science, Elementary Education – Utah Valley University, Orem, UT.

Certifications

• Neighborhood Chair, Provo City, UT.
• Good Neighbor Award, Provo City, UT.
• Mobile Watch Certification, Provo City, UT.